Arizona Department of Insurance and Financial Institutions Adopts Rules

to Implement Jake’s Law

Phoenix, AZ -  The Arizona Department of Insurance and Financial Institutions (DIFI) has finalized its new mental health parity rules regarding Arizona insurers compliance obligations under the Mental Health Parity and Addiction Equity Act (MHPAEA).

The new rules will take effect on September 4, 2022 and are a culmination of efforts in response to the passage of SB 1523 (Laws 2020, Ch. 4), known as Jake’s Law, requires insurance companies to cover mental health treatment, just like they would with an annual physical

“These rules move forward in both the letter and spirit of Jake’s Law by adding structure and clarity to DIFI’s role in administering MHPAEA,” said DIFI Director Evan Daniels. “I appreciate the hard work of the Mental Health Parity Advisory Committee and DIFI staff who drafted the rule and guided it through the rulemaking process.”

The new rules will help DIFI evaluate health insurer compliance with MHPAEA requirements to monitor Arizonans’ access to mental health and substance abuse services through their health plans. Insurers will begin making confidential reports to DIFI in March 2023. However, insurance consumers concerned about access to, or parity of, mental health or substance use benefits under their health plans can make complaints to DIFI any time using the agency’s online complaint form.

Statistics indicate nearly 1 in 5 American adults will have a diagnosed mental health condition in any given year. Among people ages 10-34, suicide is the 2nd leading cause of death in the United States and the 8th leading cause of death in Arizona. The COVID-19 pandemic only increased the number of people reporting adverse mental health symptoms, increased substance use, and suicidal ideation. 

For more information on Jake’s Law, DIFI’s rules, and MHPAEA more generally, visit




Phoenix, AZ – The Arizona Department of Insurance and Financial Institutions (DIFI) today announced that Integro Bank, a newly state chartered full-service commercial bank, is now open for business at 16215 N. 28th Avenue, Phoenix, AZ 85053.

In fulfilling the requirements of the regulatory process, Integro Bank has received final regulatory approval from DIFI as well as the Federal Deposit Insurance Corporation (FDIC).

Integro Bank’s opening represents Arizona’s third independent bank charter approval in 2022. Integro Bank has indicated its business model will focus on a collaborative approach to providing customized consulting solutions to help small businesses grow, increase employment and prosper.

“Integro Bank being Arizona’s third new bank charter in 2022 directly demonstrates Arizona’s favorable business climate and trust in the Arizona economy’s long-term stability. DIFI is pleased to assist Integro Bank as it begins long-term relationships with Arizona business owners and consumers,” said DIFI Director Evan Daniels.

Details about Integro Bank can be found on its website:



Phoenix, AZ – The Arizona Department of Insurance and Financial Institutions (DIFI) today announced that Gainey Business Bank, a newly state chartered full-service commercial bank, is now open for business at 8501 N. Scottsdale Road,  Suite 110, Scottsdale, AZ. 85253.

In fulfilling the requirements of the regulatory process, Gainey Business Bank has received final regulatory approval from DIFI as well as the Federal Deposit Insurance Corporation (FDIC).

Gainey Business Bank’s opening represents Arizona’s second independent bank charter approval in 2022. Gainey Business Bank has stated its business model is designed to provide a high level of personalized customer service with custom-tailored financial products, competent and responsive staff with local decision-making authority, superior technology, and a “relationship-banking” approach. 

“After over a decade of having no new banks chartered in Arizona, it is incredibly gratifying to approve a second new bank in less than a year” said DIFI Director Evan Daniels. “Gainey Business Bank’s opening is a strong signal that Arizona’s economy is growing and will support new banks. We look forward to working with Gainey Business Bank as it starts to serve its clients here in Arizona.”


Details about Gainey Business Bank can be found on its website:


Arizona Among the First States to Adopt Model Legislation for Money Transmission Services


Phoenix, AZ - The Department of Insurance and Financial Institutions (DIFI) applauds Governor Doug Ducey’s signing of SB1580 into law. Sponsored by Senator David Livingston (LD22), SB1580 adopts the Conference of State Bank Supervisors (CSBS) Model Money Transmission Modernization Act, which strengthens the quality and effectiveness of state regulation of money transmission services.

The lack of uniform and consistent money transmission laws from state to state has led to unnecessary regulatory burden for the industry and inefficiencies in supervision for regulators. In response, regulators, industry, and consumer stakeholders worked together over several years in conjunction with CSBS to develop the money transmission model law.

SB1580 addresses the needs of a rapidly growing payments industry, modernizes the licensing and supervision standards across the states, and increases transparency and consistency for the industry. More specifically, the model legislation seeks to:

  • Ensure states can coordinate in all areas of regulation, licensing, and supervision to eliminate unnecessary regulatory burden and more effectively use DIFI’s resources.
  • Protect the public from financial crime.
  • Standardize the types of activities subject to licensing.
  • Modernize safety and soundness requirements to ensure customer funds are protected in an environment that supports innovative and competitive business practices.

“Arizona is very pleased to be one of the first states to enact these necessary reforms to money transmission laws and standards,” said Director Evan Daniels. “As DIFI seeks to advocate for tailored, effective regulation that facilitates innovation, SB1580 is a significant step in that regard by relieving unnecessary regulatory burdens, promoting safe markets, and enabling efficient supervision.” 



Phoenix ― The Arizona Department of Insurance and Financial Institutions (DIFI) assisted Arizona consumers in obtaining over $4 million in reimbursements and restitution in the past year on matters involving insurance claim settlements, home warranty payments, surprise medical bill disputes, and premium refunds.  The most common complaints the Department received included claim delay, claim denial, unsatisfactory settlement offers, and agent handling.

Examples of matters DIFI assisted in resolving include:

  • A consumer received over $26,000 in a claim settlement for a totaled vehicle after filing a complaint with DIFI when an insurer failed to respond to a claim and deliver payment.  After receiving the complaint, DIFI contacted the company, which quickly contacted the consumer and settled the claim.
  • After receiving surprise bills regarding a family member’s emergency room and hospital visits, a consumer contacted DIFI’s surprise out-of-network billing dispute resolution program, which ultimately enabled the consumer to save $2,540.
  • After contacting an insurer following a consumer complaint, DIFI discovered additional information from the consumer was required to settle the case.  After assisting the consumer with the process for submitting that information, the consumer provided the information and immediately received almost $45,000 to settle the claim.

“I am proud of the results delivered in the past year by our hardworking consumer assistance team,” said DIFI Director Evan Daniels. “Consumer protection will always be an important pillar of DIFI’s mission and we are always ready to assist where we can and provide good information whenever possible.”

 Tips to Make the Insurance Claims Process Easier

Before you have a claim:

  • Know your policy.  Take time to read your policy and ask questions of your insurance representative.
  • Inventory your personal property.  Make an inventory of your personal belongings today! There are simple smart-phone and tablet apps that make this process fast and easy.
  • Get an insurance check-up.  Are you comfortable with the type and amount of coverage you have? You could be paying for coverage you no longer need.
  • Know your healthcare appeal rights.  Arizona law affords broad rights to appeal denied health insurance claims or services and nearly 50% of those initial denials are overturned.
  • Keep in touch.  Keep your insurer or agent apprised of significant events that can affect your insurance, such as change of address, new car, home improvements, or advising your health insurer if you’re admitted to the hospital. Notify your insurer of any new dependents or new drivers.

During the claim process:

  • File your claim as soon as you can.
  • Provide complete, correct, prompt information.
  • Take notes and keep all correspondence.  Whether from your insurer or agent, keep copies of all notices, statements, and correspondence; take notes on all telephone conversations or in-person meetings, including dates, names, titles and a summary of conversation details, especially on health insurance issues.
  • Keep records of your time and expenses.
  • Mitigate damages.  Make temporary or emergency repairs to property (keep all receipts!); an insurance company may deny a claim if you make permanent repairs before they have the opportunity to inspect the damage.  Keep damaged personal property for adjuster inspection, and, if possible, take photographs or video of the damage before making temporary repairs.
  • Consider getting independent repair estimates before you meet with the claims adjuster.
  • Ask questions about your claim.  If there is a disagreement about the claim settlement, ask the company for the specific policy language in question and insist on a written explanation of the reason for any claim denials and the specific policy terms the company is relying upon in denying the claim.
  • Don’t rush into a settlement.  If the insurance company’s first settlement offer does not meet your expectations, negotiate and ask for itemized explanations.  Research the value of a comparable vehicle or the replacement cost of your belongings and use this information to support your counter offer. Research whether there are any deadlines for making repairs or settling a claim.

If you believe you have been a victim of improper insurance practices, you can file a complaint by visiting DIFI’s website.  Consumers can also contact DIFI with insurance questions at (602) 364-2499 or [email protected]




Phoenix, AZ - The Department of Insurance and Financial Institutions (DIFI) applauds the passage and signing of Senate Bill 1394, legislation proposed by DIFI that will streamline decades-old licensing requirements for businesses that currently must obtain separate licenses for trade names or assumed names - sometimes referred to as, “Doing Business As” or DBAs. 

Senate Bill 1394 removes the requirement to separately license trade names and allows most companies that DIFI licenses to operate with additional trade names under a single license. Consumers still are able to look up the licensee under a trade name and file complaints with DIFI against a company’s trade name. Licensees will save time and money by linking additional DBAs to a single license name without having to pay for and maintain multiple licenses. DIFI maintains all regulatory authority including the ability to investigate, examine, and take action against the parent business. 

The bill also will reduce the time DIFI currently spends on administrative functions for licensing DBAs, and frees up staff time to focus on swiftly processing new license applications and day-to-day license maintenance.   

“Senate bill 1394 reduces unnecessary regulation and allows DIFI to better leverage technology to fulfill its supervisory responsibilities. This bill is a win for consumers, Arizona’s financial services industry, and DIFI. I appreciate Senator Livingston’s sponsorship and Governor Ducey’s support for common sense legislation that benefits all stakeholders while creating more efficient state government,” said DIFI Director Evan Daniels.   

Directors of DIFI and Housing Urge Mortgage Servicers to Participate in Homeowner Assistance Fund Program 

Phoenix - Today, DIFI Director Evan Daniels and Department of Housing Director Tom Simplot issued a joint letter to mortgage servicers requesting their immediate assistance in completing agreements to participate in the Arizona Homeowner Assistance Fund (HAF).

The HAF was established by the Arizona Department of Housing (ADOH) as a result of COVID-19 relief legislation passed by Congress last year. The HAF may provide Arizona homeowners who are behind on their mortgage with financial assistance on mortgage obligations up to $25,000 in either reinstatement or mortgage delinquency assistance, or, if the full amount is not used in reinstatement or delinquency, for three months of future mortgage payments.

Directors Daniels and Simplot issued the letter to mortgage servicers who have yet to submit the agreement  required to participate in the HAF program. Once a mortgage servicer completes the agreement, ADOH can begin making assistance payments on behalf of Arizona homeowners with mortgages serviced by those institutions.

ADOH began accepting online applications from homeowners as a pilot program on November 1, 2021. The United States Department of Treasury approved Arizona’s HAF plan on January 4, 2022, and the program is now fully operational. To date, ADOH has received over 3,500 applications for assistance.

In the joint letter, Directors Daniels and Simplot urged mortgage servicers to complete the agreement  timely to prevent foreclosure proceedings for affected Arizona homeowners.

“Many struggling homeowners have quickly made it through the HAF application and ADOH approval process and are now awaiting mortgage servicers to complete the process so payments can be made,” said ADOH Director Tom Simplot.

“Arizona’s financial institutions play an important role in getting this relief to homeowners, and we are optimistic they will answer the call for Arizonans by quickly responding to this request,” said DIFI Director Evan Daniels.


Read the joint letter HERE.






Phoenix, AZ – DIFI Director Evan Daniels recently was appointed to serve in 2022 on innovation-focused committees established respectively by the National Association of Insurance Commissioners (“NAIC”) and the Conference of State Banking Supervisors (“CSBS”). Director Daniels will serve as co-vice chair of the NAIC’s newly established standing committee on Innovation, Cybersecurity & Technology, the first new standing committee established by the NAIC’s membership in two decades. Director Daniels also will serve on CSBS’s Fintech and Innovation Steering Group. Both committees are charged with monitoring, evaluating, and providing regulatory recommendations regarding innovative products and services.


“Arizona continues to build momentum as a place that welcomes innovation, and I look forward to helping lead the discussion about when regulation is needed and when regulators should step out of the way,” said Director Daniels. “At a minimum, regulators should seek to be fully engaged in broadening their understanding of what is happening in the marketplace and how the industries they regulate are changing. These committees exist to help state regulators do exactly that, and I am honored to represent Arizona on them.”


These appointments continue Director Daniels’s leadership in innovation and regulatory policy. Before his appointment as DIFI’s director, Daniels led the first-in-the-nation Arizona Fintech Sandbox while part of the Arizona Attorney General’s Office.




Phoenix, AZ – The Arizona Department of Insurance and Financial Institutions (DIFI) today announced that Scottsdale Community Bank, a newly state chartered full-service commercial bank, is now open for business at 8767 E. Via De Ventura, Suite 190, Scottsdale, AZ. 85258.

In fulfilling the requirements of the regulatory process, Scottsdale Community Bank has received final regulatory approval from DIFI as well as the Federal Deposit Insurance Corporation (FDIC).

Scottsdale Community Bank’s opening represents Arizona’s first independent bank charter approval in over a decade. Scottsdale Community Bank seeks to provide personalized financial services while leveraging market opportunity with small and medium-size businesses, especially those wishing to pursue product offerings with local decision-making and concern for the Scottsdale community.

“Scottsdale Community Bank’s willingness to invest in Arizona demonstrates the state’s strong position as a great place to do business and the need for continued banking expansion. Community banks continue to perform a significant role in the country’s banking sector, and I welcome this addition to Arizona’s banking community,” said DIFI Director Evan Daniels.


Details about Scottsdale Community Bank can be found on its website: 


Fraud Unit

Phoenix, AZ - Following an Arizona Department of Insurance and Financial Institutions’ (DIFI) Fraud Unit investigation and prosecution by the Arizona Attorney General’s Office, April Michelle Sandoval, 34, was sentenced to two years supervised probation and was fined $638.00 as part of a plea deal in which Sandoval pleaded guilty to Theft, a class six felony. As part of the plea deal, Sandoval also agreed to pay back the victim insurance company $36,722.

Sandoval’s charges resulted from drafting checks to herself with funds illegally taken from the victim insurance company and depositing those funds into her personal bank account between January 2019 and December 2019. The investigation was referred to DIFI Fraud investigators by The Great Northern Insurance Company dba Chubb Insurance Company. DIFI Fraud investigators determined Chubb suffered a loss of $36,722 as a result of the fraudulent payments Sandoval made to herself.

“Outcomes like this should serve as a warning to those considering fraudulent activities,” said DIFI Director Evan Daniels. “This case is another great example of how DIFI Fraud Unit investigators and the Arizona Attorney General’s Office work together to make sure insurance fraud criminals are held accountable.”

The DIFI Fraud Unit investigates allegations of fraud to protect insurance consumers and the insurance industry.  Combating fraud helps keep insurance premiums as low as possible for consumers.   According to the Coalition Against Insurance Fraud (CAIF), insurance fraud results in at least $80 billion in thefts every year from the American consumer. To learn more, visit To learn more about DIFI, visit


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