On July 15, 2024, the Arizona Department of Insurance and Financial Institutions (DIFI) released its FY25 Strategic Plan.

Over the next five years, DIFI will be working on five key outcomes to help move the agency forward and make an impact within Arizona.

The five key outcomes are as follows:

• Outcome One: Implement 15 reforms and initiatives to improve access to insurance coverage, focusing on Health, Homeowner, Life, Long Term Care, Auto, and Title lines by June 2029.
• Outcome Two: DIFI will implement 6 cost mitigating strategies & supporting actions through 3 new industry-focused stakeholder advisory groups in (Property & Casualty; Life & Health; Producers & Brokers) by June 2029.
• Outcome Three: DIFI will increase customer satisfaction with website accessibility by June 2029.
• Outcome Four: An increase of 10% in investigation capacity, by June 2029.
• Outcome Five: By June 2029, reduce backlogs in existing examinations by 80%.

View the full plan below: