Agency Directory

CONTACT US

Address

Arizona Department of Insurance and Financial Institutions
100 N. 15th Avenue, Suite 261
Phoenix, AZ  85007-2630

View map

Phone - 

           Available Mondays - Fridays, 9 AM - 4 PM (except state-observed holidays)

Insurance Division Main: (602) 364-3100 

 

Contact Information

TEAM CONTACT INFORMATION

Insurance Consumer Services

  • Insurance information or publications
  • Answers to insurance questions
  • Complaints about an insurer, agent or bail bond agent
  • Appealing a denied health insurance claim
  • Help finding liability insurance
  • Consumer Assistance is available Mondays - Fridays, 9 AM - 4 PM (except state-observed holidays)
 (602) 364-2977 (Spanish)
(602) 364-2505 (Fax)
 [email protected]

Financial Services Consumer Affairs

  • Complaints about financial enterprises and real estate appraisers

Financial Enterprise questions/complaints: 
[email protected]

Real Estate Appraiser complaints and/or NON-licensing questions:
[email protected]

For LICENSING Real Estate Appraiser questions: [email protected]

Financial Institutions

  • Banks, credit unions, savings and loan associations, trust companies
  • Licensing
  • Quarterly and annual filings
  • Examinations
 [email protected]

Financial Enterprises

  • Periodic filings
  • Examinations
 [email protected]

Licensing

  • Insurance professionals, financial enterprises and real estate appraisers
  • Licensing exams
  • Continuing education
  • Mortgage licensing
  • Financial Enterprise licensing
  • Appraisal licensing
  • Licensing Assistance is available Mondays - Fridays, 9 AM - 4 PM (except state-observed holidays)

i[email protected]

Financial Enterprises: [email protected]

Appraisers: [email protected]

Financial Affairs Division 

  • Licensing/Registration: insurer, reinsurer, life care provider, life settlement provider, service company, surplus lines insurer, third-party life & health administrator (TPA)
  • Certificates: Certificate of Compliance, Certificate of Deposit, Certificate of Authorization and Deposit
  • Examinations
  • Financial reporting

[email protected] [email protected] (third-party life & health administrator (TPA) only)

Insurance Fraud Unit

  • Report someone faking an accident or injury in order to file an insurance claims
  • Report a provider (doctor, auto/windshield repair shop, etc.) exaggerating the severity of a condition in order to inflate an insurance claim 
 (602) 364-2140
(602) 912-8419 (Fax)
[email protected]

Healthcare Appeals and Surprise Billing

  • Insurer appeal submissions
  • Independent review organizations
  • Surprise bill dispute resolution requests (see https://difi.az.gov/soonbdr)
 (602) 364-2399
(602) 364-2505 (Fax)
HCA: [email protected]
SOONBDR: [email protected]

Captive Insurance

  • Licensing forms and procedures
  • Reference guide
  • Domestic RRGs
 (602) 364-4490
[email protected]

Insurance Guaranty Funds

  • Insolvent insurers
  • Claims with a defunct insurance company
 [email protected]

Insurance Product Filings and Compliance

  • Form, rate, rule and advertising filings
  • Provider timely pay and grievance issues

Life/health questions: [email protected]
Property/casualty questions:[email protected]

Receivership

  • Arizona domestic receiverships
 (602) 364-3100

Insurer Market Conduct

  • Market conduct examinations
  • Market analysis and surveys
  • Market conduct annual statements
 [email protected]

Administration

Administration accepts Service of Process Monday thru Friday, 9 am - 4 pm, closed 1 pm - 2 pm (except for state-observed holidays).

Note: Effective April 1, 2025 hours will change to Monday thru Friday, 9 am - 4 pm, closed 12 pm - 1pm

  • Service of process
  • Contracting with DIFI Invoices to and from DIFI
  • Employment
 (602) 364-0263
[email protected]
Premium Taxes 
  • AHCCCS Contractors
  • Insurance Companies
  • Surplus Line Brokers

(602) 364-2713

[email protected]

Public Information Officer 

  • Media inquiries
  • Speaking requests
  • Community outreach

 

Kerri O'Brien
[email protected]
(602) 243-2982

Arizona Automobile Theft Authority

 

(602) 364-2886
Toll-free: (888) 668-4433 [email protected]
AzWatchYourCar.com 
Public Record Requests

Complete and Submit Public Records Request Form

Records Questions: [email protected]

Or call:
Records Related to Financial Institutions and Financial Enterprises:

Alena Caravetta - 602-364-0286
 

Records Related to Insurance Company and Producers:

Catherine O’Neil - 602-364-2485

Agency Directory