Summary of Latest Updates

Updated July 31, 2024, Change Healthcare provided an update regarding a recent cyberattack that compromised personal data. Initially discovered on February 21, 2024, the ransomware incident affected data between February 17 and 20, 2024. Change Healthcare has confirmed substantial data exfiltration, potentially impacting a significant portion of Americans. The compromised information may include contact details, health insurance info, health records, billing data, and more.

Change Healthcare is offering two years of free credit monitoring and identity protection services through IDX. Individuals concerned about their data can enroll by visiting their website or calling 1-888-846-4705. They've also set up a dedicated call center (1-866-262-5342) for inquiries and support, including emotional services.

For affected individuals, Change Healthcare plans to send direct notifications via mail starting in late July, pending completion of data reviews. They advise monitoring financial and health statements for unusual activity and provide guidance on obtaining credit reports, placing fraud alerts, and implementing security freezes.

For more detailed information and updates, visit Change Healthcare's Cyber Response page and the UnitedHealth Group Consumer Support page.

August Updates

August 30, 2024

July Updates

July 31, 2024

  • An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.

July 29, 2024

  • On July 29, 2024, Change Healthcare began mailing written notices to individuals affected by the incident. Change Healthcare is committed to notifying potentially impacted individuals as quickly as possible on a rolling basis, given the volume and complexity of the data involved.

July 8, 2024

  • New Jersey: Denied claims will no longer be automatically reprocessed. We will stop automatically reprocessing denied claims if you are registered for the 21st Century Cures Act program. Read Full Update

June Updates

April Updates

April 17, 2024

  • Arizona: Required health care workforce survey opened April 16. Complete the 2024 AZ Healthcare Workforce Goals and Metrics Assessment online starting April 16.

April 18, 2024 - May 1, 2024

  • Electronic reconsideration and appeal submissions required: Health care professionals must submit Medicaid medical reconsiderations and appeal submissions electronically in Massachusetts and Mississippi.

April 18, 2024

  • Your Community Plan medical claim letters are going paperless soon: Starting May 3, 2024, Medicaid claim letters won’t be mailed in Florida and Massachusetts.

  • CommunityCare Portal: The CommunityCare Portal allows you to get an overview of a patient’s total health, complete redeterminations, and more.

  • Important AHCCCS Medical Policy Manual 510 revisions: We’re notifying you of policy updates that’ll help you better coordinate primary and mental health care for UnitedHealthcare Community Plan of Arizona members.

Change Healthcare Updates