WHAT IS A NAVIGATOR
A navigator is defined by ARS § 20-336(5) as a person (individual or organization) licensed by the Arizona Department of Insurance who is authorized by the United States Department of Health and Human Services to perform activities and duties described by 42 USC 18031 and 45 CFR 155.215, which include
- Educating the public about the Health Insurance Marketplace;
- Presenting fair, accurate and impartial information about health plan options, including acknowledgement of options available outside of the Marketplace;
- Helping individuals select qualified health plans ("QHP");
- Referring individuals who encountered problems with the health plan in which they are enrolled to the Department of Insurance;
- Providing culturally and linguistically appropriate information based on the population being served; and,
- Accommodating persons with disabilities.
All insurance professionals (both residents and nonresidents) can apply for licenses, renew licenses, and update addresses and phone numbers online through the National Insurance Producer Registry (NIPR), at www.nipr.com.
NIPR license and renewal applications are easy to complete, and we can usually process them faster than applications that are mailed to us. NIPR charges a small transaction fee (around $5 to $7) to process a license application and fee payment. Many people have found that overall, the added convenience plus the time and postage savings are worth paying the fee.
USE NIPR FOR FREE to change an address, e-mail address or phone number!
ARS § 41-1030(G) requires most Arizona government agencies to prominently print the provisions of ARS § 41-1030(B), (D), (E) and (F) on all license applications. The following is the language in ARS § 41-1030(B), (D), (E) and (F):
B. An agency shall not base a licensing decision in whole or in part on a licensing requirement or condition that is not specifically authorized by statute, rule or state tribal gaming compact. A general grant of authority in statute does not constitute a basis for imposing a licensing requirement or condition unless a rule is made pursuant to that general grant of authority that specifically authorizes the requirement or condition.
D. This section may be enforced in a private civil action and relief may be awarded against the state. The court may award reasonable attorney fees, damages and all fees associated with the license application to a party that prevails in an action against the state for a violation of this section.
E. A state employee may not intentionally or knowingly violate this section. A violation of this section is cause for disciplinary action or dismissal pursuant to the agency’s adopted personnel policy.
F. This section does not abrogate the immunity provided by section 12-820.01 or 12-820.02.