An adjuster is an individual or business that is paid to adjust, investigate or negotiate insurance claim settlements on behalf of an insurance company or insured. ARS § 20-321.

  • "Public adjuster" is a term often used to describe a person hired to adjust, investigate or negotiate insurance claim settlements on behalf of the insured.
  • "Independent adjuster"  is a term often used to describe a person who is an independent contractor for an insurance company or managing general agent (not a salaried employee) who adjusts, investigates or negotiates insurance claim settlements for the insurer.

A salaried employee of an insurance company or managing general agent may, without an adjuster license, adjust, investigate and negotiate settlements of claims on behalf of an insurance company if the employee's compensation is not contingent upon the outcome of claim determinations.  ARS § 20-321(1)(b)(ii).  


You (individual or business entity) must be an Arizona-licensed adjuster in order to act as an adjuster or to hold yourself out to act as an adjuster unless the scope of your activities is limited to one or more of the following conditions (ARS § 20-321):

  • You are a licensed attorney qualified to practice law in Arizona;

  • You are a salaried employee of an insurer or managing general agent whose compensation is not contingent on the outcome of a claim determination;

  • You are an Arizona-licensed insurance producer and you only perform adjuster activities for losses under policies you sold;

  • You are an independent contractor retained by an adjuster to provide technical assistance in connection with a claim, such as photography, estimation, engineering, private detection, handwriting evaluation, etc.

  • Both of the following two conditions apply:

  • You are licensed or otherwise permitted to act as an adjuster in your domicile state, AND

  • An insurer sends you to Arizona to investigate or adjust a particular loss under an insurance policy or a series of losses resulting from a catastrophe common to all those losses. ARS § 20-321.01(D)

Individuals who act as adjusters or hold themselves out to be adjusters must be individually licensed, even if they work for a business-entity adjuster.


All insurance professionals (both residents and nonresidents) can apply for licenses, renew licenses, and update addresses and phone numbers online through the National Insurance Producer Registry (NIPR), at  

NIPR license and renewal applications are easy to complete, and we can usually process them faster than applications that are mailed to us. NIPR charges a small transaction fee (around $5 to $7) to process a license application and fee payment.  Many people have found that overall, the added convenience plus the time and postage savings are worth paying the fee. 

USE NIPR FOR FREE to change an address, e-mail address or phone number!

ARS § 41-1030(G) requires most Arizona government agencies to prominently print the provisions of ARS § 41-1030(B), (D), (E) and (F) on all license applications.  The following is the language in ARS § 41-1030(B), (D), (E) and (F):

B. An agency shall not base a licensing decision in whole or in part on a licensing requirement or condition that is not specifically authorized by statute, rule or state tribal gaming compact. A general grant of authority in statute does not constitute a basis for imposing a licensing requirement or condition unless a rule is made pursuant to that general grant of authority that specifically authorizes the requirement or condition.

D. This section may be enforced in a private civil action and relief may be awarded against the state.  The court may award reasonable attorney fees, damages and all fees associated with the license application to a party that prevails in an action against the state for a violation of this section.

E. A state employee may not intentionally or knowingly violate this section.  A violation of this section is cause for disciplinary action or dismissal pursuant to the agency’s adopted personnel policy.

F. This section does not abrogate the immunity provided by section 12-820.01 or 12-820.02.