• No, DIFI only regulates Arizona state-chartered credit unions.

  • Yes, the regulator is located in the state that issues their permit.  To see a list of out-of-state state chartered credit unions and more information about who regulates credit unions see the Other Regulator Referral List.

  • The main difference is whether the permit to do business as a credit union was granted by the state government or the federal government.  Whenever a new credit union is established, the organizers apply for either a state or national (federal) credit union charter.  Both types of credit unions offer NCUA insured deposits and both are regulated in much the same manner.  The important difference for credit union members and other consumers is where they should go for regulatory assistance.  Because Arizona state-chartered credit unions are the only credit unions supervised by DIFI , concerns and complaints received about federal credit unions or out-of-state chartered credit unions must be forwarded to the appropriate regulator.  A list of all credit unions chartered as Arizona state chartered credit unions can be found at Look up a Licensee on DIFI ’s website.  A list of state and federal agencies that govern credit unions located in Arizona but not chartered as an Arizona state chartered credit union is included in the Other Regulator Referral List.

  •  Credit unions cannot do business in Arizona unless their accounts are insured by the National Credit Union Administration (NCUA).  Accounts are insured up to $250,000.  All of the Arizona state chartered credit unions regulated by DIFI and listed on this website at Look up a licensee are federally insured.  You can access the NCUA’s  website under find a credit union to determine if your credit union is regulated and insured.  

  • Companies engaged in debt negotiations, debt arbitration, debt settlement or credit settlement do not receive money or evidence thereof from consumers for purposes of managing their debt.  These companies simply negotiate with creditors in an attempt to have creditors agree to accept a reduced balance from debtors as payment in full satisfaction of their debts. 

    A Debt Management company is a person that for compensation engages in the business of receiving money, or evidences thereof, in this state or from a resident of this state as agent of a debtor for the purpose of distributing the same to his creditors in payment or partial payment of his obligations.  A Debt Management Company provides many services that may include debt settlement negotiations, including lowering of interest rate or the principal amount.  Unlike debt settlement companies, debt management companies also assist consumers with saving money and/or managing money.  One example of debt management is when a consumer pays the company a monthly payment and the company distributes the payment among the  consumer’s creditors.   DIFI regulates debt management companies under A.R.S. §§ 6-701 through 6-716.

  • No, DIFI regulates collection agencies in accordance with the Arizona Revised Statutes and the Arizona Administrative Code, which in some instances afford consumers greater protection than the FDCPA.  The FDCPA is regulated by the Federal Trade Commission.

  • The Federal Deposit Insurance Corporation (FDIC) provides detailed information on an institution-level basis in their Institution Directory.  This includes comprehensive financial and demographic data for every FDIC-insured institution, including the most recent quarterly financial statements, with performance and condition ratios. Call Reports, which include reports from 2001 to the present for individual banks and savings associations are available for viewing and downloading.  Taxonomies for bank Call Reports are also available.

  •  Yes.  There are no statutes or rules that require a collection agency to accept payments.

  • The statute of limitations for unpaid debt varies depending on the kind of debt.  You should consult a private attorney for information on your debt.   You may also contact the Federal Trade Commission (FTC) charged with enforcing the Fair Debt Collection Practices Act which similarly to Arizona law, prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

  • To ensure that the collection agency’s calls stop, you must give the collection agency written notice stating that you refuse to pay the debt, or requesting that the collection agency stop all further communication (a cease and desist letter).  In your cease and desist letter, it is helpful if you provide the telephone number for a collection agency to remove from their database.  Send your request via e-mail, facsimile, and certified mail so that you can maintain a record of receipt.  Further, a collection agency is required to investigate any claim that the debtor has been misidentified, the debt has been paid, the debt has been discharged in bankruptcy or any other reasonable claim that the debt is not owed.  A collection may not continue its collection efforts until its investigation is completed (i.e., the evidence of debt is obtained and the validity of  debt and contact information for the debtor are verified).  You may also contact the Federal Trade Commission (FTC) charged with enforcing the  Fair Debt Collection Practices Act which similarly to Arizona law, prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

  • File a complaint with DIFI  and also check your rights under the Fair Debt Collection Practices Act FDCPA.

  • The main difference is whether the permit to do business as a bank was granted by the state government or the federal government.  Whenever a new bank organization is started, the owners apply for either a state or national (federal) bank charter.  Both types of banks offer FDIC insured deposits and both are regulated in much the same manner.  The important difference for bank customers and other consumers is where they should go for regulatory assistance.  Because Arizona state-chartered banks are the only banks supervised by the DIFI, concerns and complaints received about national banks or banks chartered in other states must be forwarded to the appropriate regulator.  A list of state and federal agencies that govern banks located in Arizona but not chartered as an Arizona state-chartered bank is included in the Arizona_Trade_Association_Contact_List and Other Regulator Referral List.

  • Yes.  The regulator is located in the state that issues the banking permit.   You will notice more out-of-state, state regulated banks in Arizona due to the passing of the Dodd-Frank Wall Street Reform and Consumer Protection Act, which was signed into law on July 21, 2010.  For a list of out-of- state, state chartered banks doing business in Arizona and more information on banks, please refer to the Other Regulator Referral List.

  • Call your local bank and ask them about currency exchange.  You may be charged fees for exchanging your currency.
    A resource for information on the current exchange rates can be found at the Treasury Department’s Rates of Exchange.  The bureau of the Fiscal Service of the United States Department of the Treasury, provides current and historical exchange rate information.

  • The Federal Deposit Insurance Corporation (FDIC) has two tools you can use to check on these issues.  Using Bank Find, you can determine if your bank is insured, who the primary regulator is, where you can go if you have a complaint, or what the history of your bank has been.  You can then use FDIC’s online calculator – EDIE the Estimator– to determine if your accounts are insured.

  •  The Federal Deposit Insurance Corporation (FDIC) has an easy to use tool – Is My Account Fully Insured?  that you can use the first business day after the bank closing.  Just select your bank and enter your account number to get the result.  You will receive additional information depending on the status of your accounts.

  • No, DIFI  only regulates Arizona state chartered banks.

  • An Advance Fee Loan Broker is a person, who for an advance fee or in the expectation of an advance fee, either directly or indirectly, makes, procures, offers, or attempts to make or procure a loan of money or extension of credit.   Advance Fee Loan Brokers are regulated by DIFI under A.R.S. §§ 6-1301 – 1310.  The statutes relating to Advance Fee Loan Brokers do not apply to certain exempted persons, including banks, savings banks, trust companies, savings and loan associations, credit unions, insurance companies, consumer lenders or profit sharing and pension trusts.  For a complete list of persons that are excluded from the definition of “Advance Fee Loan Broker,” please refer to A.R.S. §§6-1302(B).

  • We believe it is.  Auto theft is not just a property crime but rather a crime associated with many other crimes like drug running, human smuggling, burglaries, gang activity, and even terrorism.  Auto theft is a serious crime with serious consequence with effects that reach far beyond that of just a stolen vehicle. 

  • While we are not a law enforcement agency, we are a crime prevention agency!   We bring law enforcement, county prosecutors, insurance companies, and our communities together to collaborate on how we can best serve the public in deter auto theft! 

  • No, however we are a law enforcement supporter!   95% of the AATA's budget is distributed to Law Enforcement and Prosecuting agencies around Arizona in the form of grants.   The Arizona Department of Public Safety's Vehicle Theft Task Force, a task force comprised of local, county, state and federal law enforcement detectives throughout Arizona, is one of our largest grantees.

  • No.  Our sole funding source is that $1.00 assessment collected from each Arizona registered insured vehicle.

  • The Arizona Automobile Theft Authority receives its funding each insured vehicle registered in Arizona.  The fee is actually $.50 every 6 months per Arizona Revised Statute §41-3451.  How this fee is assessed to you is up to your insurance company.  All insurance companies are required by Arizona Revised Statue §41-3453 to comply with this assessment but how and when they assess this fee is at their discretion. 

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