Agency Directory
Agency Directory

CONTACT US


Address

Arizona Department of Insurance and Financial Institutions
100 N. 15th Avenue, Suite 261
Phoenix, AZ  85007-2630

View map

Phone

Insurance Division Main: (602) 364-3100

Financial Institutions Main: (602) 771-2800 Toll-free: (800) 544-0708

Arizona Automobile Theft Authority: (602) 364-2886 Toll-free: (888) 668-4433

Business Hours

Mondays - Fridays, 8 AM - 5 PM (except state-observed holidays)


Contact Information

TEAM CONTACT INFORMATION

Insurance Consumer Services

  • Insurance information or publications
  • Answers to insurance questions
  • Complaints about an insurer, agent or bail bond agent
  • Appealing a denied health insurance claim
  • Help finding liability insurance
  • Consumer Assistance is available Mondays - Fridays, 9 AM - 4 PM (except state-observed holidays)
(602) 364-2499
(602) 364-2977 (Spanish)
(602) 364-2505 (Fax)

 [email protected]

Financial Services Consumer Affairs

  • Complaints about financial enterprises and real estate appraisers

(602) 771-2800
Financial Enterprise questions/complaints: 

[email protected]

Real Estate Appraiser complaints and/or NON-licensing questions:
[email protected]

For LICENSING Real Estate Appraiser questions : [email protected]

Financial Institutions

  • Banks, credit unions, savings and loan associations, trust companies
  • Licensing
  • Quarterly and annual filings
  • Examinations
(602) 771-2800
[email protected]

Financial Enterprises

  • Periodic filings
  • Examinations
(602) 771-2800
[email protected]

Licensing

  • Insurance professionals, financial enterprises and real estate appraisers
  • Licensing exams
  • Continuing education

Insurance: (602) 364-4457 i[email protected]

Financial Enterprises/Appraisers: (602) 771-2800, [email protected]

Insurance Fraud Unit

  • Report someone faking an accident or injury in order to file an insurance claims
  • Report a provider (doctor, auto/windshield repair shop, etc.) exaggerating the severity of a condition in order to inflate an insurance claim 
(602) 364-2140
(602) 912-8419 (Fax)

[email protected]

Healthcare Appeals and Surprise Billing

  • Insurer appeal submissions
  • Independent review organizations
  • Surprise bill dispute resolution requests (see https://difi.az.gov/soonbdr)
(602) 364-2399
(602) 364-2505 (Fax)

HCA: [email protected]
SOONBDR: [email protected]

Captive Insurance

  • Licensing forms and procedures
  • Reference guide
  • Domestic RRGs
(602) 364-4490
[email protected]

Insurance Guaranty Funds

  • Insolvent insurers
  • Claims with a defunct insurance company
(602) 364–3863
[email protected]

Insurance Product Filings and Compliance

  • Form,rate, rule and advertising filings
  • Provider timely pay and grievance issues

(602) 364-2393
Life/health questions: 
[email protected]
Property/casualty questions:[email protected]

Receivership

  • Arizona domestic receiverships
(602) 364-3100

Insurer Market Conduct

  • Market conduct examinations
  • Market analysis and surveys
  • Market conduct annual statements
(602) 364-4994
[email protected]

Administration

  • Service of process
  • Contracting with DIFIInvoices to and from DIFI
  • Employment
(602) 364-3100
[email protected]

Technology Services

(602) 364-2983
Premium Taxes 

(602) 364-3246

[email protected]

Public Information Officer

  • Media inquiries
  • Speaking requests
  • Community outreach
Mr. James McGuffin
[email protected]
(602) 364-0262

Arizona Automobile Theft Authority

(602) 364-2886
Toll-free: (888) 668-4433 [email protected]

AzWatchYourCar.com 

Agency Directory